Website Review by Eileen Fabro
Eileen Fabro
 
We stayed at O'Hare DesPlaines Best Western hotel offered through the Park, Sleep and Fly Hotels program. This was the first time using this program and we couldn’t have been more pleased. Pulling into the hotel parking lot, I had some hesitation. However, once inside, we were pleasantly surprised. The front desk clerk, I believe her name was Andrea, was professional and efficient getting us checked in. The hotel is definitely showing some wear and tear, however, our room looked as if it was recently renovated. It was spotless with a decent bathroom and comfortable beds. Andrea offered suggestions for dinner and were back to the room for sleep. May I point out we never heard a plane! Alan greeted us in the morning (4:15 am). He too, was great. He even had a grab and go breakfast ready for us to take to the airport, since the breakfast area was not yet open (breakfast area recently renovated & looked quite nice). We were happy with our am driver, who went out of her way to show us where pick up would occur on our arrival back. Arrival back went without issues; we went where the hotel directed us for pickup, called their number and our driver arrived within 15 minutes. We were driven back to the hotel, picked up our car from the lot and away we went. All this at a price we would have paid for parking alone at O’Hare! Could not have been happier with their services!